A honest conversation
with yourself starts here.

1. Service provider. These Terms of Service govern the use of coaching and personal growth consulting sessions ("the Service") provided by Kseniia Chuprova, Empresario Individual (self-employed sole trader), NIF Z2530398N, based in Barcelona, Spain ("we", "us").

2. Nature of the Service. Sessions offered through this website consist of coaching and personal-growth consulting. They do not constitute licensed clinical psychological or medical treatment. Licensed clinical psychological consultations are only offered separately to clients located in Russia, through a different service and website.

3. Booking and payment. Sessions are booked through our scheduling provider (Calendly) and paid through our payment provider (Stripe). A session is confirmed once payment has been received in full. Prices are shown in euros and include VAT where applicable under EU law.

4. Cancellations and rescheduling. You may reschedule or cancel a session free of charge up to 24 hours before the scheduled start time. Cancellations made less than 24 hours in advance, or failure to attend, may not be eligible for a refund or free rescheduling.

5. Refunds. Refund requests are reviewed on a case-by-case basis and should be sent to [contact email]. Where a session has already taken place, fees are generally non-refundable.

6. Client responsibilities. The Service is not a substitute for emergency, medical, or psychiatric care. If you are experiencing a crisis or medical emergency, please contact local emergency services or a qualified professional immediately.

7. Limitation of liability. To the extent permitted by applicable law, our liability for any claim arising from the Service is limited to the amount paid for the relevant session.

8. Governing law. These Terms are governed by Spanish law. Any dispute will be submitted to the courts of [city, Spain], without prejudice to any mandatory consumer-protection rules applicable in your country of residence.

In compliance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce, the following information is provided:

Service provider: Kseniia Chuprova
Trading as: Ksenia Mendeleeva
Legal status: Empresario Individual (self-employed sole trader), Spain
NIF: Z2530398N
Location: Barcelona, Spain
Contact email: chuprova.ksenia@gmail.com

Purpose of the website. This website provides information about, and allows booking and payment for, coaching and personal-growth consulting sessions.

Intellectual property. All content on this website (text, graphics, logo) is the property of Kseniia Chuprova unless otherwise indicated, and may not be reproduced without prior written consent.

This website uses a limited number of cookies and similar technologies necessary for it to function properly.

Technical cookies. Strictly necessary cookies used to load fonts (Google Fonts) and to ensure the website displays and functions correctly. These do not require consent under applicable law.

Third-party services. When you use the booking or payment options on this site, you are redirected to Calendly and Stripe, which may set their own cookies under their respective privacy and cookie policies. We do not control these cookies — please refer to Calendly's and Stripe's own cookie policies for details.

Managing cookies. You can delete or block cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Data controller. Kseniia Chuprova, Empresario Individual, NIF Z2530398N, Barcelona, Spain, chuprova.ksenia@gmail.com is the controller of the personal data collected through this website.

What data we collect. When you book a session, we (directly or through Calendly and Stripe) may collect your name, email address, time zone, and payment details. Payment card details are processed directly by Stripe and are never stored by us.

Purpose and legal basis. We process this data to provide the Service, manage bookings and payments, and comply with legal and tax obligations. The legal basis is the performance of a contract with you (Art. 6.1.b GDPR) and, where applicable, our legal obligations as a service provider (Art. 6.1.c GDPR).

Recipients. Your data may be shared with Calendly (booking) and Stripe (payment processing), each acting as an independent data controller for the data they process, under their own privacy policies.

Retention. We retain booking and invoicing data for as long as required by Spanish tax and commercial law (generally up to 6 years).

Your rights. Under the GDPR, you have the right to access, rectify, delete, restrict, or object to the processing of your data, and to data portability. To exercise these rights, contact us at [contact email]. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

International transfers. Some of our providers (such as Stripe and Calendly) may process data outside the European Economic Area, under adequacy decisions or standard contractual clauses as required by GDPR.